Customer service
This section is full of the most popular Questions we get asked regarding using Wilsonwilson.co.uk hopefully you will find the Question and therefore the answer you require on here. If you don't find what you want, or would like more instruction on using Wilsonwilson.co.uk please feel free to contact us at info@wilsonwilson.co.uk.
Do we provide certificates of compliance for your products?
Yes we do! We have a wide range of certificates available such as 2.1 / 3.1 product certificates which can be provided if needed.
Do you require more information or certificates, please let us know by sending an email to info@wilsonwilson.co.uk or per phone: +44 (0)161 394 0737.
Can I get a personal customer account?
Yes, you can create a personal customer account at our webpage.
Please let us know by sending an email to info@wilsonwilson.co.uk or per phone: +44 (0)161 394 0737.
Once registered, you'll have access to tailored pricing, making it easier for you to view pricing specific to your needs and manage your orders efficiently.
Do we offer discounts for bulk orders?
If you have an project related inquiry or if you have higher annual needs, please let us know by sending an email to info@wilsonwilson.co.uk or per phone: +44 (0)161 394 0737.
We will send an specific offer based on your needs.
What are the shipping costs?
For orders above £ 50,- we will send your goods for free based on DDP service.
VAT, customs, and other import duties?
All orders which are ordered at Wilson& Wilson will be sent to you based on DDP service.
You don't have to worry about VAT, customs and other import duties.
The only costs applicable are the £ 12,95 delivery costs for orders below £50,-
What is the lead time if I place an order?
Since we aim on providing the best service for our customers, we always ship your goods the same day or the day after.
This is only applicable for couplings which can be supplied from stock. Once shipped by UPS it would take about 3-5 working days to arrive at your facility.
If you need your order more urgently, please contact our sales team.
Do you have doubts about the delivery time please let us know by sending an email to info@wilsonwilson.co.uk or per phone: +44 (0)161 394 0737.
A product is not on stock, what should I do?
We have short delivery times for most of our products. If you are interested in buying a products which is not on stock, let us know by sending an email to info@wilsonwilson.co.uk or per phone: +44 (0)161 394 0737.
Information about the current delivery time will be provided to you straight away.
What are the payment methods?
Mollie is our payment provider, so you are provided with a safe and easy payment.
What do I do if I am ordering online and I am outside the UK?
The Webshop Wilson & Wilson brothers is solely designed for shipping addresses within the UK. If your shipping address is outside the UK, please contact
info@wilsonwilson.co.uk to place your order there. The sales team will assist you to process the order.
How are my goods being shipped?
Goods ordered from Wilson & Wilson brothers will be shipped by using UPS, GLS or Parcelforce. Invoices will be attached to the shipment and custom clearance will be dealt by according what is mentioned during the final stage of your ordering process.
What is Wilson & Wilson brothers?
Wilsonwilson.co.uk is a brand managed by the Dutch company Cohose B.V. It is a Webshop for the direct selection and purchase of products such industrial couplings, connecting fittings, threaded fittings, clamping fittings, clamps, couplings and valves.
How do I see when my goods have been dispatched?
Once you have paid and placed the order you will receive an order confirmation per e-mail. If the selected product(s) are in stock, you will receive an UPS tracking link as soon as the shipment is packed and ready for dispatch.
How do I amend an order I have placed?
We are all humans (except for our website systems) so that means if you want to:
Change the quantity you ordered
Cancel the order
Change the delivery address
Or anything else, please send us an email at: info@wilsonwilson.co.uk or per phone: +44 (0)161 394 0737.
What do I do if I need my order urgently?
All of our orders are sent by UPS or GLS standard service which has a lead time between 3-5 working days.info@wilsonwilson.co.uk or per phone: +44 (0)161 394 0737 if you have any questions.
What if my order hasn’t arrived?
We work with UPS, allthough they have the best perfromance of all parcels companies, even they have sometimes problems with deliveries. Don’t panic, just send us an email: info@wilsonwilson.co.uk or call us: +44 (0)161 394 0737 and we take care of it.